Banner keeps showing despite opt-in

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This topic contains 3 replies, has 1 voice, and was last updated by  Dhiraj 2 months, 1 week ago.

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  • #5850 Reply

    Tyler

    I have a couple users who are using Safari reporting that eventhough they have opt-in to the banner that it keeps showing on every page. Can you advise on what might be causing this?

    #5851 Reply

    Dave

    Hi Tyler,

    There was an issue with a unusual spike in volume on one of our servers yesterday evening that did lead to the notification reappearing. This only lasted for a short amount of time, and fix has been put in place this morning to prevent this happening for a prolonged period of time. I have just checked and I can’t replicate the error here and all looks to be working fine. One possible reason could be if they are using a private browsing window. The opt in works on a cookie which wouldn’t be stored in a private window.

    #5856 Reply

    Tyler

    Ok. I’ll check and report back.

    #5867 Reply

    Dhiraj

    Hi, my users are facing opt in problems eventhough they have already opt-in to the banner that it keeps showing on every page. Please Fix it. Thank you

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