Hey so i’m having problems So i accidently dropped my phone in the toilet and after being run over by two cars it finally kicked the bucket.
Anyways I have my 2fa backup key and i get my QR Code now i was using Android before it died but am temporarily using a pos Apple 5S, When i do the authentication Scan with Google Authenticator it gives me an Invalid QR-Code but than i scan it with Authy it works but than i got to log into JSE to Mine it says i’ve fail 2fa authentication.
Your services is starting to fall behind and the fact that you guys can’t help us with F2A issues why would i ever invest in a company that doesn’t offer first hand Customer Service.
Fuckin make me run around hoops on here to help me gain access to my account please This is becoming a Joke, I have been with you guys since nearly Day one I Need answers of this is clearly another failing Cryptocurrency
Sorry for the delay in getting back to you Nick we must have missed this post and I’m sorry to hear about the toilet incident. Have you tried resetting the time settings within the google authenticator app?
Settings in top right > “Time correction for codes” option
This will sync the app with the correct timestamps and should work.