Problems with 2fa Authentication

Front Page Forums Platform Mining Problems with 2fa Authentication

This topic contains 2 replies, has 1 voice, and was last updated by  James 2 months ago.

Viewing 3 posts - 1 through 3 (of 3 total)
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  • #6524 Reply

    Nicholas Chouinard

    Hey so i’m having problems So i accidently dropped my phone in the toilet and after being run over by two cars it finally kicked the bucket.

    Anyways I have my 2fa backup key and i get my QR Code now i was using Android before it died but am temporarily using a pos Apple 5S, When i do the authentication Scan with Google Authenticator it gives me an Invalid QR-Code but than i scan it with Authy it works but than i got to log into JSE to Mine it says i’ve fail 2fa authentication.

    #6527 Reply

    Nick Chouinard

    Your services is starting to fall behind and the fact that you guys can’t help us with F2A issues why would i ever invest in a company that doesn’t offer first hand Customer Service.

    Fuckin make me run around hoops on here to help me gain access to my account please This is becoming a Joke, I have been with you guys since nearly Day one I Need answers of this is clearly another failing Cryptocurrency

    #6538 Reply

    James

    Sorry for the delay in getting back to you Nick we must have missed this post and I’m sorry to hear about the toilet incident. Have you tried resetting the time settings within the google authenticator app?

    Settings in top right > “Time correction for codes” option

    This will sync the app with the correct timestamps and should work.

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