The JSECoin banner doesn't always appear on my site

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This topic contains 3 replies, has 1 voice, and was last updated by  James 2 weeks, 5 days ago.

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  • #8051 Reply

    Sylvain

    Hello everybody,

    First, i would like to excuse for my english… I’m French and i hope you will understand that’s difficult for me to speak your language.
    I am a new JSECOIN member and I just install, for a few days, JSE on my websites.

    Results are not bad for the moment, but I note that the JSE’s banner doesn’t appear every time i connect on my site.

    I specify that i have not clicked myself on the banner on my own site, so I think it should always appear ?

    Have you noticed the same problem or am I alone in this case?
    Thanks for your anwsers,

    Best regards,
    Sylvain

    #8059 Reply

    James

    Salut Sylvain,

    It should appear every time unless you are already opted in. You can try in a private browser window to see if not having opted in makes a difference. Other than that it could be something on the page blocking javascript. Try opening a console and visiting the pages that are causing the issue and see if any errors pop up. To open a dev console in Google Chrome hit CTRL + SHIFT + J or in Firefox CTRL + SHIFT + K

    #8066 Reply

    Sylvain

    Hello James,

    Thanks a lot for your answer. I try to open the console on Chrome and this is what i can read :

    “websocket.js:112 WebSocket connection to ‘wss://load.jsecoin.com/socket.io/?EIO=3&transport=websocket&sid=YYw9-_rWfQz8d4mPFVIE’ failed: Error in connection establishment: net::ERR_CERT_AUTHORITY_INVALID”

    Can you tell me what can i do to solve the problem please?
    What is strange is that the banner appears sometimes but not automatically…

    Thank you
    Sylvain

    #8091 Reply

    James

    Good question. Seems strange as the error I think refers to the SSL certificate which should be fine. You could try visiting https://load.jsecoin.com and just check there’s nothing blocking your connection. It should just load a black page with some green text on if it’s working.

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