James Bachini

Website Cryptocurrency Mining

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Viewing 15 posts - 16 through 30 (of 97 total)
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  • in reply to: account won,t activate #7819

    James Bachini
    Keymaster

    Hi, could you try changing the link to http:// remove the s from https://

    Could be some kind of certificate cache problem or something blocking the SSL connection in some way. Not really sure but haven’t heard any other reports. If all else fails try a different device from a different location if possible.

    in reply to: Аccount has been suspended #7818

    James Bachini
    Keymaster

    Have done. We want to keep the forums open and transparent but this is off the charts beyond what is acceptable. Apologies to everyone that had to read this stuff.

    in reply to: Got my Jse's Without any problem! #7817

    James Bachini
    Keymaster

    JH, we deleted all 20 or so of his posts. The guy is abusive to the team and other community members. We want to keep the forum as open and transparent as possible but under extreme circumstances like this I think deleting the posts is the best thing for everyone. Apologies to everyone that had to read this.

    in reply to: Jsecoin app #7761

    James Bachini
    Keymaster

    John mentioned this “That’s an intermittent issue if the user closes and reopens the app it will work”

    Obviously something we are working on but might be a temporary fix.

    Apologies again for this.

    in reply to: Аccount has been suspended #7760

    James Bachini
    Keymaster

    Hi Henry, There was fake traffic going to site id “randomSite.hehe” on your account.

    Vlad, if there’s fraud on the account, and it has to be a large significant amount, then I don’t think it’s wrong to be suspended.

    in reply to: withdraw to latoken #7759

    James Bachini
    Keymaster

    Did the withdrawal go through?
    If not could you send us your email or user ID with a note so we can take a look:
    https://jsecoin.com/en/support/contact/?ts=1542892323542&hash=64cbff28

    in reply to: Аccount has been suspended #7730

    James Bachini
    Keymaster

    Hi Erimado,

    These are the stats associated with your account:
    “impressions”:1233005
    “uniques”:5762
    “hashes”:162
    “opt-ins”:3404
    “pending”:4518

    Over a million impressions from 5000 uniques is what is normally referred to as rotator traffic. The traffic patterns indicate non-responsive (bot) traffic as well which is why the account was suspended.

    in reply to: Problem – Set Account Pin Number #7729

    James Bachini
    Keymaster

    Hi Juliette, log in to the web platform at https://platform.jsecoin.com and you will see this message pop up if you haven’t set up a pin yet.

    pin

    in reply to: Withdraw #7728

    James Bachini
    Keymaster

    It exports funds to a code which is basically a private key not associated with a user account. These can either be imported into your account or someone elses. Anyone that has this code has full access to the funds that were exported and the first person to import them will receive the tokens back in to their main account. It’s quite useful for sending and receiving funds via social media, doing mini-airdrops etc. We printed some out recently as QR codes which can be imported via the mobile app.

    in reply to: Withdraw #7696

    James Bachini
    Keymaster

    Hi Marc, this would be a lot simpler. It’s hard to do well though and there are a whole load of legal issues to contend with which is why we are reliant on 3rd parties for exchange.

    Hi Dmitry, it sounds like the email confirmation isn’t getting through. Could you add noreply@jsecoin.com to your email address book to make sure it’s not getting spam filtered. Also if you could send us your email address privately we can check to see if it’s being blocked by sendgrid. https://jsecoin.com/en/support/contact/

    in reply to: Not earning anything #7695

    James Bachini
    Keymaster

    Hi Fischer, nothing wrong but it sounds like all the people in the school might be on the same IP address. On the publisher mining there is a limit of one reward per ip address per 24 hours unfortunately.

    in reply to: Reward Site Users By Sharing JSE With Them #7694

    James Bachini
    Keymaster

    There’s a few ways you can do it. One is just using javascript to switch out the user ID of who gets the rewards.

    Something like:
    if (Math.random() > 0.5) {
    // enter the first users code minus the script tags
    } else {
    // enter the second users code
    }

    The 0.5 is 50% you can adjust this to whatever ratio you want.

    A more advanced option would be to record each user as a subID and then use the developer API to check balances and send out tokens from the main account. This is a bit more involved, see https://developer.jsecoin.com

    I can code up a working example of the above code if you want me to. Just surround the whole lot in script tags and remove them from the code snippet you get from the platform and it should work.

    in reply to: Account suspended #7691

    James Bachini
    Keymaster

    It’s not PPC traffic.

    I believe we shouldn’t allow people to automate bot nets that take all the mining rewards. We need to prevent this and it’s pretty much impossible to do in real-time. We currently collect data to analyse while rewards go into the 7 day pending period.

    If it’s clearly automated, scaled bot traffic and someone trying to abuse the system it’s my opinion that the account should be suspended before they can withdraw funds to exchange. This protects the existing stake holders and prevents abuse of the system. The scammers will complain and more so if we don’t respond to support queries in a timely fashion which has been the case recently.

    If there’s something else we should be doing differently or you feel they should be allowed to keep tokens generated in this way then I’m open to suggestions.

    in reply to: Аccount has been suspended #7690

    James Bachini
    Keymaster

    Hobo Joe, this isn’t PPC traffic, this is site owners that are running 1000’s of impressions of automated bot traffic we are talking about. If you find a user has run this type of traffic what should we do?

    Bare in mind that it’s near on impossible to detect in real-time so the funds will have to accumulate in pending until there is enough data to analyse.

    I’m open to suggestions but allowing the network to be abused by this stuff isn’t really a viable option. I appreciate you are trying to help but I can’t see a good solution where the scammer doesn’t end up complaining and existing genuine stakeholders are happy as well.

    in reply to: Account being suspended #7689

    James Bachini
    Keymaster

    My thoughts are that if someone complains that their account got hacked and the funds were exported to a second account then the best thing to do is lock both accounts so it prevents any further loss of funds. We are not banning them but once we’ve heard from both parties it’s normally pretty obvious what has gone on.

    We had an issue this week with a hacker brute forcing known usernames and passwords, then exporting coins if they hadn’t set up a pin yet (dormant account) or had write access to the API. Fortunately we managed to prevent the loss of funds and they will eventually be returned to the accounts from which they came.

    I feel we’ve done everything we can to prevent this kind of attack. For some of these users, you could just google their email address and the password they are using for all their accounts is displayed in the search results. It’s really hard to protect people who don’t use good account security. Should we just stand by and watch them get hacked? In my opinion no. Cryptocurrency can’t go mainstream unless there is some protection for non-technical users who don’t understand 2fa or the benefits of using a different password for each account.

    Also please bare in mind we aren’t just suspending peoples accounts for the sake of it or if they refer a single user that doesn’t mine. The accounts that generally get suspended are clearly trying to abuse the system with mass registrations or high volumes of bot/ptc traffic.

    We were slow to respond to support queries and got behind during web summit and that hasn’t helped the situation.

    With regards to the referral bonus once a coin is mined, it wouldn’t really solve the issue as a bot could be programmed to just click the mining button after registration and idle until tokens come in. Because our source code is open it’s quite hard to push something like this out and not make it obvious about how to get around it. We are working on some stuff currently which should help resolve both the issue with referral and publisher mining fraud and we will put some details up once we get closer to rolling it out.

    The problem with issuing a warning is that we are basically saying that scammers should be allowed to get away with it for a certain period. How much of a dilution to the circulating supply and ultimately their stakeholdings are genuine users willing to accept? It would be easier for us to just ignore it and let everyone have a free for all, perhaps I wouldn’t get compared to a Nazi quite as much, but it’s not the right thing to do and I believe the team do a great job of dealing with this in as ethical and transparent manner as possible.

    Moving forwards we need to improve the technology and support so that we can make the entire system more efficient and automated at fighting fraud. I don’t think there will ever be a 100% finished solution to this that prevents everything perfectly but we can certainly make improvements.

Viewing 15 posts - 16 through 30 (of 97 total)